Refund Policy

At BMC Infotech, we are committed to providing high-quality IT solutions tailored to your business needs. If, for any reason, you are not satisfied with our services, please review our refund policy outlined below.

1. Eligibility for Refunds

Refunds may be considered under the following circumstances:

• The service provided does not match the agreed-upon specifications.
• There is a significant delay in service delivery without prior communication.
• Technical issues on our end prevent the successful completion of the service.

2. Refund Request Process

To request a refund, please follow these steps:

• Contact us at support@bmcinfotech.com within 30 days of service delivery.
• Provide your name, contact information, and a detailed description of the issue.
• Allow us up to 7 business days to review your request and respond with a resolution.

3. Non-Refundable Services

The following services are non-refundable:

• Services that have been fully delivered and accepted by the client.
• Customized solutions developed specifically for the client.
• Consultation fees once the consultation has been provided.

4. Partial Refunds

In cases where a partial service has been delivered, and the client is not satisfied, a partial refund may be considered based on the work completed and the circumstances.

5. Chargebacks

Initiating a chargeback without first contacting us to resolve the issue is against our policy. We encourage open communication to address any concerns you may have.

6. Changes to Refund Policy

BMC Infotech reserves the right to modify this refund policy at any time. Any changes will be updated on this page, and it is your responsibility to review this policy periodically.

7. Contact Information

For any questions or concerns regarding our refund policy, please contact us at support@bmcinfotech.com.